Store Director- Atlanta, GA (USA)

If you’re passionate about being a part of the new and the next and creating the fabric of a brand’s culture, this is the place for you. Ferrari Lifestyle is merging the most exciting worlds of Luxury and taking a unique approach to the evolution of fashion, redefining “made in Italy”.

In order to strengthen our Lifestyle team we are looking to hire a Store Director, based in Atlanta, GA. 

In this posiiton you will you will be hyper-focused on building and establishing Ferrari Lifestyle as a fashion icon in your individual market and country. You will create a culture of clienteling and client evolution in your boutique through your team and their development. A Store Director will lead and support all activities to achieve store business objectives, demonstrating an unsurpassed service culture.  You will perform with high integrity in operations, loss prevention compliance, human resources management, as well as in visual merchandising presentation. You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients.

As part of the team your main responsibilites will be:

Sales Generation:

• Partner with Head of Retail on strategies to meet and/or exceed store sales targets
• Track, monitor, and communicate business results to both store team and corporate partners
• Ensure an elevated level of sales and service is practiced by all associates; lead by example
• Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
• Ensure all sales related policies and procedures are maintained
• Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
• Maintain a keen interest in the fashion industry and market trends
• Search and discovery new opportunities to drive sales through events, activations and collaborations with Fashion outlets, personal and private stylists, and other external potential partnerships

Customer Service:

• Utilize the brand’s Selling Ceremony guidelines and expectations to develop Ferrari service as a hallmark in Luxury fashion. Must maintain an 85% grading.

• Create a culture of clienteling and relationship building amongst the team to drive results through repeat client business, consignment and in-store activations

• Ensure all associates provide the highest level of customer service
• Provide feedback and direction for all clientele efforts of store team. 
• Build and maintain repeat clientele by assisting staff with utilizing their CRM tools
• Resolve all customer service issues quickly and effectively
• Proactively manage customer requests through ecommerce platform in a timely manner  

Operations:

• Manage store processes for areas of risk management, physical security, store cash controls, facilities, and inventory management
• Directly oversee the receiving of goods into the boutique
• Schedule staff training in all areas of appropriate register usage and maintenance
• Understand and properly execute all management register functions
• Manage and direct Annual Inventory and Monthly Cycle Count requirements
• Proactively manage inventory discrepancies including, but not limited to negative on hand units, transfer discrepancies and carton variances  
• Understand, train and execute cash control procedures including: bank deposits, safe funds, petty cash

Merchandising/Visual:

• Direct the implementation and maintenance of all merchandising/ visual directives
• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
• Ensure deliveries are properly processed in a timely manner
• Identify and communicate product concerns in a timely manner to corporate partners
• Communicate inventory needs to support the business goal to corporate partners

Human Resources:

• Direct the recruitment, hiring, training and development of staff
• Ensure the integrity of payroll and the payroll process
• Continually evaluate the performance of each associate, supervisor, and manager and provide constant feedback to ensure results
• Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
• Support and provide follow-up for all training programs, seminars etc.
• Ensure Presentation & Wardrobe standards are professional, reflective of the brand image and adhered to at all times

In order to succeed in this challenging role, you will ideally have achieved a Bachelor's degree in related field but not required. Have at least a minimum 7 years of experience with at least 3 years of retail management within luxury segement. Experience working with international brands is a plus.  

The following skills are required to perform the role: Extremely strong communication skills (verbal and written), Proven experience with Microsoft Excel, PowerPoint , Ability to meaningfully interact with HQ points of contact, Ability to multi-task in a dynamic, ever changing environment, Keen sense of current fashion trends and fashion sensibility within luxury segment.

We are an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties of this position.

Location: Atlanta, GA (USA)
Seniority: Middle Level