Ferrari Store Manager

Position Information

Job Summary:  The Store Manager is responsible for all aspects of store operations, visual merchandising, and customer service.  A strong leader with ability to drive sales through excellent customer service skills, strong visual presentation, and have a full understanding of the business considering Ferrari Store positioning within luxury segment.  Also assisting with recruit, hire, train and develop all store staff to ensure long-term business growth in accordance with company philosophy and established policies and procedures.

Essential Duties and Responsibilities:

Sales Generation:

• Meet store sales goals
• Track, monitoring, and communicate business results to both store team and corporate partners
• Ensure an elevated level of sales and service is practiced by all associates; lead by example
• Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
• Ensure all sales related policies and procedures are maintained
• Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
• Maintain a keen interest in the fashion industry and market trends

 Customer Service:

• Ensure all associates provide the highest level of customer service
• Provide feedback and direction for all clientele efforts of store team.  Build and maintain repeat clientele by assisting staff with utilizing their client books
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise)  

Operations:

• Manage store processes for areas of risk management, physical security, store cash controls, and inventory management
• Schedule staff training in all areas of appropriate register usage and maintenance
• Understand and properly execute all management register functions
• Manage and direct Annual Inventory and Cycle Counts
• Understand, train and execute cash control procedures including: bank deposits, safe funds, petty cash

Merchandising/Visual:

• Direct the implementation and maintenance of all merchandising/ visual directives
• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
• Ensure deliveries are properly processed in a timely manner
• Identify and communicate product concerns in a timely manner to corporate partners
• Communicate inventory needs to support the business goal to corporate partners

Human Resources:

• Direct the recruitment, hiring, training and development of staff
• Ensure the integrity of payroll and the payroll process
• Continually evaluate the performance of each associate, supervisor, and manager and provide constant feedback to ensure results
• Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
• Support and provide follow-up for all training programs, seminars etc.
• Ensure Presentation & Wardrobe standards are professional, reflective of the brand image and adhered to at all times

QUALIFICATION REQUIREMENTS

Educational/Training Requirement:

• Bachelor’s degree in related field preferred

Experience

• Minimum 7 years retail experience with at least 3 years of retail management within luxury segment
• Experience working with international brands is a plus

Licenses/Certifications:  N/A

Knowledge, Skills and Abilities:

• Extremely strong communication skills (verbal and written)
• Ability to meaningfully interact with HQ points of contact
• Ability to multi-task in a dynamic, ever changing environment
• Keen sense of current fashion trends and fashion sensibility within luxury segment