Ferrari Store Manager


East Rutherford, New Jersey, US

Professional Area:  Brand Diversification
Job Description: 

Position Information

Job Summary:  The Store Manager is responsible for all aspects of store operations, visual merchandising, and customer service.  A strong leader with ability to drive sales through excellent customer service skills, strong visual presentation, and have a full understanding of the business considering Ferrari Store positioning within luxury segment.  Also assisting with recruit, hire, train and develop all store staff to ensure long-term business growth in accordance with company philosophy and established policies and procedures.


Essential Duties and Responsibilities:

Sales Generation:

  • Meet store sales goals
  • Track, monitoring, and communicate business results to both store team and corporate partners
  • Ensure an elevated level of sales and service is practiced by all associates; lead by example
  • Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
  • Ensure all sales related policies and procedures are maintained
  • Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
  • Maintain a keen interest in the fashion industry and market trends

 Customer Service:

  • Ensure all associates provide the highest level of customer service
  • Provide feedback and direction for all clientele efforts of store team.  Build and maintain repeat clientele by assisting staff with utilizing their client books
  • Resolve all client problems and complaints quickly and effectively
  • Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise)  


  • Manage store processes for areas of risk management, physical security, store cash controls, and inventory management
  • Schedule staff training in all areas of appropriate register usage and maintenance
  • Understand and properly execute all management register functions
  • Manage and direct Annual Inventory and Cycle Counts
  • Understand, train and execute cash control procedures including: bank deposits, safe funds, petty cash


  • Direct the implementation and maintenance of all merchandising/ visual directives
  • Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
  • Ensure deliveries are properly processed in a timely manner
  • Identify and communicate product concerns in a timely manner to corporate partners
  • Communicate inventory needs to support the business goal to corporate partners

Human Resources:

  • Direct the recruitment, hiring, training and development of staff
  • Ensure the integrity of payroll and the payroll process
  • Continually evaluate the performance of each associate, supervisor, and manager and provide constant feedback to ensure results
  • Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
  • Support and provide follow-up for all training programs, seminars etc.
  • Ensure Presentation & Wardrobe standards are professional, reflective of the brand image and adhered to at all times



Educational/Training Requirement:


  • Bachelor’s degree in related field preferred



  • Minimum 7 years retail experience with at least 3 years of retail management within luxury segment
  • Experience working with international brands is a plus


Licenses/Certifications:  N/A


Knowledge, Skills and Abilities:

  • Extremely strong communication skills (verbal and written)
  • Ability to meaningfully interact with HQ points of contact
  • Ability to multi-task in a dynamic, ever changing environment
  • Keen sense of current fashion trends and fashion sensibility within luxury segment