Customer Development Specialist (Maranello)

Ferrari has a most desirable track record, in Racing as well as in Sports Cars production, record business results and voted one of the “World’s most powerful brands”. Above all Ferrari is an international team working with the highest level of professionalism and dedication, based on performance, meritocracy and continuous development, with innovation at the heart of our future.

In order to strengthen our Marketing Team we are looking for a Customer Development Specialist based in Maranello (Italy).

In this position you will suport the markets through regular reports on their Client base evolution and performances in New Clients acquisition. You will also support the team through the implementation of data cleansing activities to better qualify Clients and to be more effective in targeting initiatives.

Your main responsibilities will be:

• Make regular and ad-hoc analysis on Clients Data for HQ and Market stakeholders.
• Manage the maintenance and evolution of reporting on Clients data (development of Self Service platform, creation of dashboards with change into how we look at data.
• Manage periodic relation with markets for specific support requests and monitoring of Dealer performances on marketing Kpis.
• Work on the enrichment of the customer database profiling to better qualify customers and be more effective in targeting activities (car/events).
• Maintain and enrich our customer base segmentation strategy.
• Collaborate with other HQ Dept on dedicated projects mainly related to CRM tools.

In order to succeed in this challenging role, you will ideally have achieved excellent academic results with a Master-degree in Economics, Marketing, or similar and you will have gained at least 1 year dedicated experience within an Analytics Role in Marketing Department.

Analytical skills, proficient use of Excel and strong communication skills are mandatory. Fluent English is required. 

The teamworking attitude in high demanding environment is essential. You will need a good ability to go beyond the assigned tasks by demonstrating exploratory curiosity but also criticism of the status quo. A strong problem solving attitude combined with short delivery time is necessary. 

In Ferrari you must exhibit the capability to think analytically, target-oriented and structured. You need to demonstrate strong communication skills (such as the ability to listen as well as in-depth reasoning). You will be expected to work independently as well as integrate as part of a team. We require attention to the detail and awareness of the responsibility that comes with your role. You are motivated to adapt to and learn from the company culture. It goes without saying that you relish a challenge.
The effective completion of your daily tasks requires you to be a proficient user of Microsoft Office. 

Please apply directly on Ferrari.com (Careers pages)

We are an Equal Opportunity Employer.

Location: Maranello, Italy
Seniority: Junior Level
Contract duration: Permanent contract

Ferrari offer: Company sports & fitness facilities, company restaurant with seasonal menus and wellness options, preventive health programs for staff and children, scholarships, school book refunds, summer camp, Ferrari events and Family Day.