E-Commerce Customer Platform Specialist (Maranello)

Ferrari has a most desirable track record, in Formula One as well as in Sports Cars production, record business results and voted one of the “World’s most powerful brands”. Above all Ferrari is an international team working with the highest level of professionalism and dedication, based on performance, meritocracy and continuous development, with innovation at the heart of our future.

In order to strengthen our Customer Experience team, we are looking to hire a E-commerce Customer Platform Specialist. Inside the team the resource will be responsible for the Ferrari Client E-Commerce platform (BtoB and BtoBtoC).

In particular, the resource will:

•    Be responsible for the product vision & roadmap
•    Be responsible for the product success and ROI
•    In coordination with Business Owners:
o    Collect business needs and high level requirement
o    Define customer value and the key features of the product
o    Define business priorities
•    In coordination with D&D:
o    Supervise development phases, steers and guides the teams’ work
o    Drive the end-user experience, increase catalogue and functionalities
o    Identify the technological discovery/enhancements roadmap.

Furthermore the resource will be:

•    Work closely with different teams (finance, accounting, communication) to ensure seamless experience and smooth process across accountable departments.
•    Responsible for generating data-driven commercial insights and manage relationships with partners of the different business units involved.

In order to succeed in this challenging role, you have achieved excellent academic results in the areas of management or IT engineering, mathematics, business and/or economics and you have at least three years of experience in a fast-paced, e-commerce business /consulting.

Advanced use of major IT systems (Office XLS packages, Access, Power Point, BI, Google Analytics suite) is mandatory, use of Oracle sales ecosystem is a plus

Fluent English is required.
 
Please apply directly on Ferrari.com (careers pages)
We are an Equal Opportunity Employer.
 
Location: Maranello
Seniority: Middle Level
Contract duration: Permanent contract