Service Manager ICT (Maranello)

Location: 

Maranello, IT

Professional Area:  IT
Job Description: 

Ferrari has a most desirable track record, in Formula One as well as in GT production cars, record business results and voted one of the World's most powerful brands. Working with Ferrari means working with engineering excellence and innovation on the highest level. Above all Ferrari is an international team working with the highest level of professionalism and dedication, based on performance, meritocracy and continuous development, with innovation at the heart of our future.


To strengthen our Digital&Data team we are looking for an ICT Service Manager.

 

The ideal candidate will actively contribute to the fulfilment of the responsibilities related to the implementation, supervision, development and evolutions of the ICT services. 

 

His/her main tasks and responsibilities shall in principle include (without limitation):
•    Manage the interface with the Ferrari’s internal stakeholders, internal ICT team and external stakeholders;
•    Lead the ICT service implementation process and all related activities in close coordination with ICT Operations management and other stakeholders;
•    Contribute to the service definition, deployment, operations and further development from the ICT service perspective;
•    Manage the service delivery on day-to-day basis, act as the Ferrari interface towards the service provider(s) and remedy any issues, escalate problems to ICT management, propose solutions and improvements;
•    Provide service update reporting to ICT Operations Manager as required 
•    Manage assigned ICT contracts with focus on efficient ICT service delivery based on formal SLAs and assigned budget;
•    Coordinate and actively prepare the technical and contractual documentation for the services;
•    Define and monitor service level agreements, KPIs and other service parameters to monitor the performance of the service(s);
•    Maintain and ensure continuous improvement of ICT service catalogue;
•    Ensure the development of service level agreements and operational level agreements for all services in the catalogue;
•    Manage ICT service requests, ensuring compliance with agreed governance processes and workflows.


In order to succeed in this challenging role, you will ideally have achieved Bachelor’s degree in computer science or equivalent and gained at least 4 years of experience in a similar role. 
Experience in enterprise operations and infrastructure support management (level 1-3 tier support) as well as experience with crafting KPI/Metrics, OLA and SLA’s agreements are major plus. 
ITIL certification is an asset.


In Ferrari you must exhibit the capability to focus on delivery, ability to interact with business owners and senior management globally, including strong written and verbal communication skills, strong problem solving, lateral thinking and project management skills, ability to work independently combined with proactivity and under pressure.

 

Fluent English is required.


We are an Equal Opportunity Employer.
Please ensure to apply on the dedicated career portal: https://jobs.ferrari.com/


Location: Maranello
Department: Ferrari Digital & Data
Seniority: Middle Level
Ferrari offers: Company sports facilities, company restaurant with seasonal menus and wellness options, preventive health programs for staff and children, scholarships, school book refunds, summer camps, Ferrari events and Family Day, conventions.