Associate Store Director (Miami, USA)

If you’re passionate about being a part of the new and the next and creating the fabric of a brand’s culture, this is the place for you. Ferrari Lifestyle is merging the most exciting worlds of Luxury and taking a unique approach to the evolution of fashion, redefining “made in Italy”. 

In order to strengthen our Lifestyle team we are looking to hire a Associate Store Director, based in Miami, Florida. 

In this role you will be hyper-focused on building and establishing Ferrari Lifestyle as a fashion icon in your individual market and country. You will create a culture of clienteling and client evolution in your boutique through your team and their development. An Associate Store Director will assist the Store Director on leading and supporting all activities to achieve store business objectives, demonstrating an unsurpassed service culture.  You will perform with high integrity in operations, loss prevention, compliance, human resources management, as well as in visual merchandising presentation. You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. 

As part of the team, your main responsiblities will be:

Sales Generation:

• Partner with Store Director on strategies to meet and/or exceed store sales targets
• Track, monitor, and communicate business results to both store team and corporate partners
• Ensure an elevated level of sales and service is practiced by all associates; lead by example 
• Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales 
• Ensure all sales related policies and procedures are maintained 
• Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff 
• Maintain a keen interest in the fashion industry and market trends
• Search and discover new opportunities to drive sales through events, activations and collaborations with Fashion outlets, personal and private stylists, and other external potential partnerships 

 Customer Service:

• Utilize the brand’s Selling Ceremony guidelines and expectations to develop Ferrari service as a hallmark in Luxury fashion. Must maintain an 85% grading.
• Create a culture of clienteling and relationship building amongst the team to drive results through repeat client business, consignment and in-store activations            Ensure all associates provide the highest level of customer service       Provide feedback and direction for all clientele efforts of store team.  
• Build and maintain repeat clientele by assisting staff with utilizing their CRM tools
• Resolve all customer service issues quickly and effectively
• Proactively manage customer requests through ecommerce platform in a timely manner   

 Operations:

• Collaborate with Store Director to manage store processes for areas of risk management, physical security, store cash controls, and inventory management
• Directly oversee the receiving of goods into the boutique 
• Proactively manage inventory discrepancies including, but not limited to negative on hand units, transfer discrepancies and carton variances   
• Schedule staff training in all areas of appropriate register usage and maintenance 
• Understand and properly execute all management register functions 
• Manage and direct Annual Inventory and Monthly Cycle Count requirements
• Understand, train and execute cash control procedures including: bank deposits, safe funds, petty cash

Merchandising/Visual:

• Partner with Store Director regarding the implementation and maintenance of all merchandising/ visual directives 
• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times 
• Ensure deliveries are properly processed in a timely manner 
• Identify and communicate product concerns in a timely manner to corporate partners
• Communicate inventory needs to support the business goal to corporate partners

Human Resources:

• Collaborate with Store Director to recruit, hire, train and develop team 
• Ensure the integrity of payroll and the payroll process 
• Continually evaluate the performance of each associate, supervisor, and manager and provide constant feedback to ensure results 
• Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary 
• Support and provide follow-up for all training programs, seminars etc. 
• Ensure Presentation & Wardrobe standards are professional, reflective of the brand image and adhered to at all times

In order to succeed in this challenging role, Bachelor’s degree in related field preferred, but not required. 

The following skills are required to perform the role: Minimum 4 years retail experience with at least 1-2 years of retail management within luxury segment. Experience working with international brands is a plus. Extremely strong communication skills (verbal and written). Proven experience with Microsoft Excel, PowerPoint. Ability to meaningfully interact with HQ points of contact. Ability to multi-task in a dynamic, ever changing environment. Keen sense of current fashion trends and fashion sensibility within luxury segment. 

We are an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties of this position.

Location: Miami, FL (USA) 

Seniority: Middle Level