Lifestyle Americas Retail Operations Manager (Englewood Cliffs, NJ)

Ferrari has a most desirable track record, in Formula One as well as in GT production cars, record business results and voted one of the World's most powerful brands. To enhance the experience across Ferrari's global ecosystem, the Lifestyle department has three pillars: Personal Luxury Goods, Collectibles and Experience. The role of Ferrari Lifestyle is to fuel long term growth by broadening our customers’ base and expanding our value proposition beyond our core business, while preserving our brand’s DNA, its heritage and values.


In order to strengthen our Lifestyle Americas team, we are looking to hire a Retail Operations Manager, based in Englewood Cliffs, NJ. 


In this position, you will be responsible for supporting the Head of Retail in coordinating retail initiatives throughout the Ferrari stores within the US market.


As part of the team, the main responsibilities will be: 

  • Supports the definition and implementation of store operations and company procedures/ guidelines within the Ferrari Store network (i.e. stock, cash and discount procedures, inventories, customer care issues/ maintenance).
  • Identifies and implements corrective actions where necessary should there be a breakdown of any of the aforementioned guidelines.

  • Coordinates all logistic and administrative activities regarding the organization of Retail promotions, sales, as well as temporary Retail events (i.e. Pebble Beach, Family and Friends)

  • Coordinate and manage all training activities for the sales staff.

  • Provide support and coordination for the open or closing of stores in the Ferrari Store network, from activating cash registers and defining uniforms to furnishing consumables and close out procedures.

  • Perform additional tasks related to business development, account openings and day-to-day support as needed.


In order to succeed in this challenging role, you will ideally have achieved excellent academic results with a Bachelor’s Degree in a related field, and you will have gained at least 3 years of dedicated experience in the luxury retail industry. Background must be well-rounded in areas of retail merchandising and experience working with international brands is a plus. 


The following skills are required to perform the role: strong communication skills, impeccable attention to detail and ability to meet deadlines, ability to meaningfully interact with retail stores and HQ points of contact, ability to multi-task in a dynamic, ever changing environment, and highly proficient in Microsoft Office, especially Excel. 


Please apply directly on (Careers pages)
We are an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties of this position.

Location: Englewood Cliffs, NJ (USA)
Seniority: Middle Level 
Travel: Must be able to travel as needed.