Orlando Lead Client Advisor (USA)

If you’re passionate about being a part of the new and the next and creating the fabric of a brand’s culture, this is the place for you. Ferrari Lifestyle is merging the most exciting worlds of Luxury and taking a unique approach to the evolution of fashion, redefining “made in Italy”.

In order to strengthen our Lifestyle team we are looking for a Lead Client Advisor based in Orlando, FL. 

As a Ferrari Lifestyle Lead Client Advisor, you will be hyper-focused on building and establishing Ferrari Lifestyle as a fashion icon in your individual market and country. You will be a true ambassador of the brand and attract new clients by networking within the community. You will have a radically client-centric mindset and prioritize evolving your client base through maintaining long-lasting, memorable and meaningful relationships. Performs operational duties to run the retail store that includes opening/closing, ensuring store security, overseeing safety and assisting with escalated customer issues.

Sales Generation:

• Partner with Associate Store Director and Store Director on strategies to meet and/or exceed store sales targets
• Track, monitor, and communicate business results to both store team and corporate partners
• Ensure an elevated level of sales and service is practiced by all associates; lead by example using your history of outstanding performance, customer service and selling skills
• Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
• Ensure all sales-related policies and procedures are maintained
• Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
• Maintain a keen interest in the fashion industry and market trends
• Search and discover new opportunities to drive sales through events, activations and collaborations with Fashion outlets, personal and private stylists, and other external potential partnerships

Customer Service:

• Lead by example and put the Client Experience at the forefront of all activities and priorities, while simultaneously supporting the team
• Utilize the brand’s Selling Ceremony guidelines and expectations to develop Ferrari service as a hallmark in Luxury fashion. Must maintain an 85% grading.

• Create a culture of clienteling and relationship building amongst the team to drive results through repeat client business, consignment and in-store activations

• Ensure all associates provide the highest level of customer service
• Provide feedback and direction for all clientele efforts of store team.
• Build and maintain repeat clientele by assisting staff with utilizing CRM tools
• Support Management in resolving all customer service issues quickly and effectively
• Proactively manage customer requests through ecommerce platform in a timely manner 

Operations:

• Support Associate Director and Director with store processes for areas of risk management, physical security, store cash controls, and inventory management
• Support Associate Director and Director with staff training in all areas of appropriate register usage and maintenance
• Understand and properly execute all management register functions pertaining to your role
• Support Associate Director and Director with managing Annual Inventory and Monthly Cycle Count requirements
• Understand, train and execute cash control procedures including: bank deposits, safe funds, petty cash

Merchandising/Visual:

• Direct the implementation and maintenance of all merchandising/ visual directives
• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
• Ensure deliveries are properly processed in a timely manner
• Identify and communicate product concerns in a timely manner to corporate partners
• Communicate inventory needs to support the business goal to corporate partners

Human Resources:

• Support Associate Director and Director with recruitment, training and development of staff
• Support Associate Director and Director to continually evaluate the performance of each associate and provide constant feedback to ensure results and development
• Support and provide follow-up for all training programs, seminars etc.
• Ensure Presentation & Wardrobe standards are professional, reflective of the brand image and adhered to at all times

In order to succeed in this challenging role, you will ideally have achieved a Bachelor's degree. Bachelor’s degree in related field preferred but not required. Experience, Minimum 3 years retail experience with at least 2 years of retail management within luxury segment. Experience working with international brands is a plus.

The following skills are required to perform the role: Extremely strong communication skills (verbal and written). Ability to meaningfully interact with HQ points of contact. Ability to multi-task in a dynamic, ever changing environment. Keen sense of current fashion trends and fashion sensibility within luxury segment. 

We are an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties of this position.

Location: Orlando, FL  (USA)
Seniority: Middle Level