Client Advisor (NY Soho Flagship Store, USA)

If you’re passionate about being a part of the new and the next and creating the fabric of a brand’s culture, this is the place for you. Ferrari Lifestyle is merging the most exciting worlds of Luxury and taking a unique approach to the evolution of fashion, redefining “made in Italy”.

In order to strengthen our Ferrari Lifestyle team we are looking to hire a Client Advisor, based in Soho, NY boutique. 

As a Ferrari Lifestyle Client Advisor, you will be hyper-focused on building and establishing Ferrari Lifestyle as a fashion icon in your individual market and country.

You will be a true ambassador of the brand and attract new clients by networking within the community. You will have a radically client-centric mindset and prioritize evolving your client base through maintaining long-lasting, memorable and meaningful relationships. 

As part of the team, your main responsiblities will be:

Essential Duties and Responsibilities:

Sales Generation:

• Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business 
• Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
• Build a network of people who have an impact on local and international luxury business to promote customer loyalty (especially with VIC/VIP)
• Search and discover new opportunities to drive sales through events, activations and collaborations with luxury hotels, fine restaurants, Fashion outlets, personal and private stylists, and/or other external potential partnerships
• Work with corporate teams and individual stores to create and implement strategies tailored to attract, retain, and engage high-value clients
• Tracking and analyzing the performance of VIC initiatives, making adjustments as needed to optimize results.
• Organizing and managing high-end events and experiences for VICs, ensuring a seamless and memorable brand experience
• Maintain a keen interest in the fashion industry and market trends
• Partner with Store Director and Associate Store Director on strategies to meet and/or exceed store sales targets

Customer Service:

• Utilize the brand’s Selling Ceremony guidelines and expectations to develop Ferrari service as a hallmark in Luxury fashion. Must maintain an 85% grading.
• Lead by example; Give tailor-made advice, listening customers' expectations and answering requests. Excise the customers in interesting and surprising suggestions of wardrobe

• Create a culture of clienteling and relationship building amongst the team to drive results through repeat client business, consignment and in-store activations

• Resolve all customer service issues quickly and effectively

Operations:

• Support Associate Director and Director with staff training in all areas of the selling experience and responsibilities pertaining to your role
• Understand and properly execute all register functions pertaining to your role
• Maintain a neat and organized understock and stock room

Merchandising/Visual:

• Ensure the selling floor is neat, clean, always organized and reflects the correct visual image
• Identify and communicate product concerns in a timely manner to Store Leadership
• Communicate inventory needs to Store Leadership to support the business

Human Resources:

• Ensure Presentation & Wardrobe standards are professional, reflective of the brand image and always adhered to
• Follow all company policies and procedures

In order to succeed in this challenging role Bachelor’s degree in related field preferred but not required. Minimum 2 years retail experience within Luxury fashion is preferred. Experience working with international brands is a plus.

The following skills are required to perform the role: Extremely strong communication skills (verbal and written). Ability to meaningfully interact with clients and team. Ability to multi-task in a dynamic environment, keen sense of current fashion trends and fashion sensibility within luxury segment, knowledge of Spanish is a plus. 

We are an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties of this position.

Location: Soho, NY (USA)
Seniority: Middle Level